Privacy policy

We are Orange Egypt. We are the subsidiary company of Orange Group. In this privacy policy: 'we / us' means Orange; 'Third party' means someone who is not you or us; and 'Orange Group' means Orange Group. Our registered office is Building B126-B, Smart Villagec, KM 29 Cairo Alexandria Desert Road, Giza, Egypt.

We care about your privacy. As a responsible payment solutions service, secure processing of your personal information is of utmost importance to us. As such, we ensure that we process your personal information in keeping with laws and regulations that are aimed at protecting the integrity of your personal information. 
Our Privacy Policy will assist you in understanding the manner in which your personal information is processed by us.Therefore it is necessary to read it carefully before you use our Payment System. You should not be using our Payment System if:
• you do not agree with any of the terms of our Privacy Policy stated below; or
• you are younger than 18 years old and do not have legal capacity to legally conclude binding contracts. We do not have any intention of collecting or processing personal information for individuals that do not have the legal capacity to conclude legally binding contracts.
By communicating electronically with us through the use of our Payment System, you confirm that you have read this Privacy Policy and that you consent to the manner in which we process your personal information as set out in this Privacy Policy.

a. Currently, we collect the following information:
i. Payment information- the name of the bank; bank account number; the cost of the good / service you are purchasing; and the seller of the goods / services you are purchasing.
ii. Device information- such as the IP address; and browser settings. In gaining device information we may use web traffic tools that allow us to analyze user activity.
iii. Information about how you interact with our Payment System.
iv. Geographical information.
b. Reason we process your information
i. To provide you with the full scope of our Payment System and appropriately automate your payment.
ii. For internal troubleshooting, data analysis, testing, research, and statistical purposes.
iii. To ensure that content is presented in the most effective manner for you and for your device.
iv. To carry out risk analysis, fraud prevention and risk management.
v. To improve our Payment System and for general business development purposes
vi. To comply with applicable laws, such as anti-money laundering and regulatory requirements.
c. Legal basis for processing your information
We process your data as needed to fulfil our contractual fulfillment towards you, to comply with laws and regulations, in particular to comply with statutory retention periods, and/or as necessary to pursue our legitimate interests.

a. Credit bureaus and similar providers. Your personal data may be shared with credit bureaus, providers of identity lookups and fraud prevention agencies to comply with our regulatory obligations and to protect you and other customers from fraud.
b. Mondia Media Group. Your information may be shared with companies within Mondia Media Group, our platform and content service provider.
c. Authorities. We and our appointed third-party service providers may disclose necessary information to authorities, such as regulatory bodies, if we are required by law or you agreed to it (for instance, for anti-money laundry or counter-terrorism). 
d. Divestments.We may transfer any personal information we hold about you to any entity involved in a re-organization of Orange (where such re-organization may be by way of a merger, sale, dissolution, disposal of all or part of our assets or similar event ).

We strive to process your data within Egypt. The data may however in certain situations be transferred to, and processed in, a destination outside of Egypt, e.g. by our partners, suppliers or subcontractors. We will ensure that all reasonable contractual, legal, technical, and organizational measures are taken to adequately secure your personal information.

We are committed to implementing leading data security safeguards. We have specialized security teams who constantly review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure or destruction, and ensure that your personal information is only utilized and stored by us solely in an authorized manner.

Your legal rights pertaining to your personal information will always be respected by us.In the event that you would like - (i) access to your personal information; (ii) to correct or amend your personal information; (iii) to request the deletion of your personal information; (iv) to object to the processing of your personal information;

Our Website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply that we endorse these websites, nor can we confirm the adequacy of the privacy policies of third parties that operate such websites.
Ensure that you have gained the necessary comfort regarding the legality of such websites, together with their privacy policies prior to your use of such websites.

Any queries regarding this Privacy Policy or any aspects of our Payment System may be made by emailing info@orange.com or sending a written letter to the address set out in Item ‎1 above. We will store any correspondence from you at our offices.

This Privacy Policy and all disputes and claims arising from it shall be governed by and construed in accordance with Egyptian law.